For WhatsApp inquiries, our team typically responds within 5 to 15 minutes during operating hours (07:00 – 21:00 WITA). For email and form inquiries, we reply within 12 to 24 hours.
Can I book a tour for tomorrow or on short notice?
Yes! For last-minute or next-day bookings, we strongly recommend messaging us directly on WhatsApp so we can immediately check boat availability and driver schedules.
Do you accommodate custom or multi-day trip requests?
Absolutely. We specialize in private customized travel. Let us know what you want to see (e.g. combining South Lombok beaches with a sunset boat trip) and we will craft a personalized itinerary.
How do I pay for my booked tour?
Payment can be made safely in cash (IDR, EUR, USD) on the departure day, or via secure bank transfer / Wise upon booking confirmation.
Need Help Planning Your Lombok Trip?
Talk directly to our local team and discover the most authentic experiences for your holiday.